Shipping Policy

We're working night and day to commandeer a fleet of GOLUREMI Space Drones to deliver our products to you. Until then we'll do our best to ensure you get them as quick as possible through your favorite delivery method.

We currently ship all of our products worldwide. Simply input your address to find out the shipping costs and times.

Orders are filled immediately upon your wonderful purchase. We can't teleport your Goluremi products to you (Yet...) So please refer to the shipping time calculator and tracking that will be provided once your product ships. Our customer service works 7 days a week so feel free to reach out to Support@goluremi.com with any questions.

Returns and Exchanges

We're happy when you're happy. If you ever have any issues with your products please email us directly at Support@goluremi.com and we'll take care of it.

We want you to be 100% satisfied with your purchase. You can shop with confidence, knowing that we stand behind our products and customer service. As a result, we offer a 30-day money back guarantee on our gloves to all of our customers.

All returns and exchanges must be received within 30 days of the date of purchase. Gloves must be returned in its original packaging in “AS NEW” condition for a refund or exchange. Please submit any claims for gloves that have unusual wear or manufacturing defects to Support@goluremi.com.

Customer is responsible for shipping gloves back .We regret that we cannot accept returns or exchanges on customized gloves. Any orders that fall outside of the 30 day return window are not eligible for refund or exchange.In the event of a refund, shipping costs are excluded from the final total.

Returns

Shipping costs for returns is the customer's responsibility. All returns must be made within 30 days of purchase. All sales are final on customized items and they CANNOT be returned or exchanged. All items being returned must be unused and in the original factory packaging including protective plastic on the palms of the gloves. We will process your refund within 7 days of receipt. Please allow up to 1 billing cycle for the credit to appear on your credit card statement.

 

 

Exchanges

We understand that sometimes products need to be exchanged for a different size. We will gladly exchange any new product for a different size, color, or item. We do not reimburse or credit for shipping on exchanged items. For quicker turn around, we recommend that you reorder your new size/item online or and then return your incorrect size to us for a refund. Exchanges must be made within 30 days of original purchase. Customized items CANNOT be exchanged. Exchanged items must be unused and in original factory packaging including protective plastic on the palms of the gloves.

Privacy Policy

We take privacy seriously at GOLUREMI. Rest assured that all of your information is safe and secure.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from goluremi.com

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

COMMON LINKS INCLUDE:

FACEBOOK - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymous

BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@goluremi.com